Six Factors. One Perfect Match.
When a senior submits a care request, our matching engine evaluates every available provider against six weighted criteria simultaneously. The result: the most compatible caregiver reaches out within seconds.
Services Needed
Matches providers whose certified skills exactly align with the senior's requested care services — bathing, medication, transport, and more.
Certifications
Verifies active CNA, CPR, First Aid, RN, HHA, and specialty credentials. Only credentialed providers appear for medical-adjacent tasks.
Experience Level
Years of professional experience is weighted alongside service count and specialty depth to match seniors with appropriately skilled providers.
Real-Time Proximity
Live GPS distance calculated at the moment of request. Providers within the senior's specified radius are ranked by travel time, not just miles.
Availability Status
Only providers actively online and not serving another client appear in results. Schedule conflicts and buffer times are accounted for automatically.
Ratings & History
Aggregate star ratings, on-time arrival rate, cancellation history, and senior feedback scores all factor into provider ranking.
From Request to Caregiver in Seconds
Senior Submits Request
The senior selects service type, preferred time window, and any special requirements. Our form takes under 2 minutes to complete.
Algorithm Scores Every Provider
In real time, every available provider within range is scored across all 6 factors. The top matches are ranked and presented instantly.
Provider Reviews & Accepts
The highest-ranked available provider sees the request details, senior's location, and can accept with one tap. If they don't respond within 60 seconds, the next provider is notified.
Live Tracking Begins
The moment a provider accepts, the senior sees their name, photo, credentials, live location on map, and estimated arrival time.
Built for Speed and Accuracy
Built on Real-Time Infrastructure
The matching engine runs on our live RAMEN (Real-time Asynchronous Messaging & Event Network) server. Every provider location, availability status, and rating update propagates instantly across the network — so when you search, you're seeing live data, not cached snapshots.
Provider scores are recalculated dynamically as they complete services, receive ratings, and update their availability. The algorithm improves continuously as more care connections are made on the platform.
Ready to Find Your Caregiver?
Create a free senior account and let our AI find the perfect match for your care needs.